Policies

Please note on our laser engraved and sublimation items each item is crafted uniquely, ensuring that no two pieces are exactly alike.

SHIPPING

Transit times may vary, particularly during peak periods. Please note, shipping days are Monday through Friday. Rates are based on distance, weight and mailpiece dimensions.  These are estimated UPS/USPS transit times once shipped; and do not include processing times.

Unfortunately, we are currently only able to ship within the continental US.

Processing times:

Pre-made orders will be shipped within 2 business days of purchase.

Please contact us at gladdishcreekcreations@gmail.com for inquiries about custom order timeframes.

Transit times:

USPS Ground Advantage: 2-5 business days (once shipped).

UPS Ground: 1-5 business days (once shipped).

USPS Priority Mail: 1-3 business days (once shipped).

Expedited: Please contact us prior to placing order to figure out expedited shipping options

RETURNS / REFUNDS

If you receive your order and have a defective product, please report the issue within 14 days of receipt. We will evaluate the defect and if deemed applicable, will issue a refund or replacement. Please contact us via email at gladdishcreekcreations@gmail.com or on Facebook at Gladdish Creek Creations

Custom Made Items: 

At this time we do not offer returns or exchanges on any custom made items, as all custom item designs are subject to customer approval before we make the final product.